Security Manager, Brighton i360. £35,000 - £40,000 + Bonus
The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We aim to create unforgettable moments by delivering world-class service, innovative experiences, and seamless operations.
The Security Manager at Brighton i360 is responsible for overseeing the security operation to ensure a safe and secure environment for guests, team members, and property. This role involves managing a team of security officers, ensuring compliance with security protocols, and delivering a high standard of customer service while maintaining a vigilant and proactive security presence.
This position requires a strong leader with excellent communication skills, sound judgment, and the ability to manage incidents calmly and effectively.
Key Responsibilities
The Security Manager role will include but are not limited to:
- Managing and leading a team of security officers to ensure the safety of all guests, team members and property.
- Monitoring guests and identifying potentially hazardous situations, security risks, crime, or disorder, reporting these to the Management Team.
- Conducting and overseeing bag searches before pod flights or event entrances.
- Guarding the gift shop and managing cash collections to prevent losses.
- Responding to intruder alarms and undertaking surveillance using CCTV equipment in compliance with SIA guidelines.
- Ensuring a safe and secure operation aligned with our brand values and guest service ethos.
- Providing guidance and reassurance to guests during operational disruptions.
- Performing first aid or CPR when necessary and liaising with emergency services.
- Diffusing difficult situations involving aggressive, abusive, or violent guests.
- Assisting in emergencies and ensuring compliance with Brighton i360 policies and procedures.
- Assessing potential threats from guests, confiscating prohibited items, removing, or apprehending violators, and contacting the Police when necessary.
- Any other duties as required within the scope of the role.
- Adhering to the four licensing objectives
- Prioritising team and guest safety, as well as public safety, while ensuring guests feel welcomed.
Behaviours
- Excellent customer service skills with the ability to build rapport with visitors and provide a friendly, empathetic experience.
- Sound judgment and decision-making skills with a proactive problem-solving approach.
- Ability to remain calm under pressure and take control of incidents.
- Strong leadership, communication, and interpersonal skills, with the ability to de-escalate challenging situations effectively.
- A hands-on attitude, willingness to share duties, and commitment to ensuring smooth operational running.
- Self-motivated with the ability to work independently while effectively collaborating with Brighton i360 colleagues and the broader team.
Experience
- Proven experience in a security management role within a high-volume customer-facing environment such as a visitor attraction, leisure centre, airline, or large entertainment venue.
- Valid SIA DS badge.
- Strong working knowledge of security best practices, legislation, and security systems, including alarms and CCTV.