Waiter Piano Works

Piano Works West End

London•plus service•Full time / Part time

Floortender – Piano Works


PLEASE NOTE WE REQUIRE A MINIMUM OF 2 YEARS OF EXPERIENCE IN THE SAME ROLE. PLEASE DO NOT APPLY IF YOU NEVER WORKED BEFORE IN THE SAME ROLE


About us:

The Piano Works are looking for a part time fun loving, passionate and guest focused Waiter / Waitress to join our team and family. We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full-on party.


The Piano Works are non-stop, late night, live music venues where nightly 8 skilled musicians interact with the audience and play their song requests. Non-stop live music features from 11:30: to 16:00 for our raucous weekly Saturday brunches and from 1700 – 0100, five nights a week supported by a state of- the-art sound & lighting systems and DJ’s from 1am till late.


If you are passionate about hospitality, music, guest service and fun and have ideally a years’ experience as a waiter/waitress in a high-volume restaurant, bar, club, live music, experiential, competitive socialising, events and party environments, then we want to hear from you.


What's in it for you?

  • Your dedication to the customer experience will be rewarded with a generous service charge.
  • An amazing 50% discount on food and drink across all our awesome venues.
  • Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
  • The opportunity to join our world-class bartender training program and become a Cocktail Jedi.
  • Third-party training sessions that come with globally accepted certificates.
  • Incredible career progression opportunities. We're invested in your success during your time with us!
  • And don't forget our annual Nightfest staff party, where over we all come together to celebrate. It's an event you won't want to miss!


What We Need:

As a Floortender, you will play a critical role in ensuring our guests have a memorable and enjoyable experience. Floortender’s love people! You’re sometimes the first to greet them, so we want you to give them a great first impression.


This is a PART TIME vacancy, with shifts based over 2-3 days, and a wage starting at £11.44 per hour + tronc (you will get the 45% of the tronc made during the service).


Responsibilities:

  • Greet and welcome guests as they arrive, providing a warm and friendly first impression.
  • Serve drinks and food to customers on the floor, taking orders, and ensuring timely delivery.
  • Maintain a clean and organized seating area, clearing empty glasses, plates, and trash as needed.
  • Engage with guests, providing information on menu items, drink specials, and promotions.
  • Anticipate guest needs and promptly address any inquiries or requests.
  • Collaborate with the team to ensure smooth and efficient service.
  • Uphold all safety and hygiene regulations, including responsible alcohol service guidelines.
  • Assist with setting up and breaking down the bar and seating areas before and after service.


Skills and Experience:

  • Excellent customer service and communication skills, with the ability to interact with any guest.
  • Strong multitasking abilities to handle various tasks simultaneously during peak business hours.
  • Friendly and outgoing personality with a genuine desire to create a positive guest experience.
  • Knowledge of responsible alcohol service and legal drinking age requirements.


If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.


We look forward to having you join our team at Piano Works


Your Application, Your Way

At Piano Works, our amazing diverse teams are the key to delivering the ultimate guest experience. We need more incredible people to continue to deliver for our guests. It can be difficult for your passion, enthusiasm, and personality to shine though when applying using a CV. We want to do things a little differently and give you the opportunity to stand out from the crowd and shine. As part of the application process, you will be given the opportunity to use a CV or record a short video telling us why you’re amazing and we should hire you, maybe you’ve even got a little party trick you want to show ... this truly is Your Application, Your Way